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SRE & Observability

Embed SLOs, high-signal telemetry, and incident excellence so your teams can prevent, detect, and recover faster—while protecting customer experience.

  • SLO-driven Error budgets, alert hygiene, and reliability dashboards tied to user journeys.
  • High-signal telemetry Unified logs, metrics, and traces with cost-aware retention policies.
  • Incident excellence Runbooks, game days, and clear roles to improve on-call health.
What we deliver

Reliability as a habit, not a project

We make reliability measurable and repeatable—codifying SLOs, surfacing signal from noise, and coaching teams on calm, effective incident response.

SLOs & alerting

Define what good looks like and alert on customer impact, not noise.

  • SLO design with shared error budgets and policy playbooks
  • Alert hygiene and escalation tuning for on-call sustainability
  • Reliability dashboards for execs and squads

Observability fabric

Trace critical journeys across services with cost-aware telemetry.

  • OpenTelemetry pipelines for logs, metrics, and traces
  • Event correlation and deploy markers for faster root cause
  • Retention and cost policies to keep signal high

Incident excellence

Preparedness, response, and learning loops that stick.

  • Runbooks, game days, and failure injection to validate readiness
  • On-call coaching, clear roles, and post-incident programs
  • Automation to remove toil and speed restoration
Engagement flow

Make reliability repeatable

Weeks 1-2

SLO/SLI discovery, alert audit, and telemetry gap analysis.

Weeks 3-6

Implement observability pipelines, dashboards, and alert policies; codify runbooks.

Weeks 7-10

Game days, incident coaching, and automation for high-toil tasks.

Weeks 11-12

Embed continuous review cadences and transition ownership to teams.

Results

Outcomes teams typically see

60% Reduction in alert noise hitting on-call rotations.
35% Improvement in MTTR through better signal and automation.
3x Increase in services covered by SLOs with error budgets.
Ready to raise reliability?

Let’s make SLOs and observability part of the culture

We’ll coach your teams while building the telemetry and runbooks they’ll own.

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