Privacy Policy

Skybitra ("Skybitra", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.Skybitra.com (the "Site") or otherwise interact with us in connection with our cloud computing and DevOps services.

By using our Site or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact and Account Information, such as your name, email address, company name, role, and login details when you create an account, subscribe to our services, or contact us.
• Organization and Subscription Information, such as organization identifiers, subscription tiers, usage limits, billing information, and administrative settings.
• Cloud Environment and Configuration Data, such as metadata about your deployments, clusters, services, pipelines, and configuration parameters that you set within our platform.
• Usage, Log, and Telemetry Data, such as IP addresses, device and browser information, API calls, deployment and pipeline logs, performance metrics, resource utilization, and operational events generated by your use of the platform.
• Support and Communications Data, including emails, tickets, chat messages, and any information you provide when requesting support or reporting incidents.

We may also obtain business contact and firmographic information from third‑party providers and public sources where permitted by law.

2. How We Use Your Information

We may use your information to:

• Provide, operate, and maintain our cloud and DevOps platform, including deployment, orchestration, monitoring, and CI/CD services;
• Configure and manage your accounts, organizations, and permissions;
• Monitor and optimize platform performance, capacity, and reliability;
• Detect, investigate, and resolve incidents, security events, and service disruptions;
• Analyze usage patterns and logs to improve our products and user experience;
• Communicate with you about your account, incidents, maintenance windows, updates, and new features;
• Conduct research and analytics using aggregated or de‑identified data to improve features, performance, and security;
• Comply with legal, regulatory, and security obligations and enforce our Terms of Use and other agreements.

3. Customer Workloads and Data

If you deploy applications, services, or workloads on our platform ("Customer Workloads") and store data using our services ("Customer Cloud Data"):

• We process Customer Cloud Data according to your instructions and our agreements with you;
• We do not sell Customer Cloud Data;
• We implement technical and organizational measures designed to protect Customer Cloud Data, including access controls, encryption where appropriate, and monitoring;
• We may use aggregated or de‑identified data derived from Customer Cloud Data and telemetry to improve our platform, provided it does not identify you or your organization.

If you are an end user of a Customer Workload running on Skybitra, please contact the owner of that workload to exercise your privacy rights, as they typically act as the controller of your personal data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our Site and web consoles to:

• Enable authentication and session management;
• Remember preferences and interface settings;
• Measure Site traffic and feature usage;
• Support product analytics and diagnostics.

You can manage or disable cookies via your browser settings. Some features may not function properly if certain cookies are disabled.

5. Information Sharing

We do not sell or rent your personal information. We may share information as follows:

• Affiliates and Group Entities that help provide or support our cloud and DevOps services;
• Service Providers and Sub‑Processors, such as cloud infrastructure providers, managed services (for example, logging, monitoring, and storage), analytics vendors, and support tools, who process information on our behalf under appropriate contractual safeguards;
• Partners and Integrations you choose to connect (for example, source control, observability tools, or identity providers), in accordance with your instructions and agreements with those partners;
• Legal and Regulatory Authorities, where required to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests;
• Business Transfers, in connection with a merger, acquisition, reorganization, or sale of all or part of our business.

6. Data Retention

We retain personal information and platform‑related data for as long as necessary to:

• Provide and improve our services;
• Maintain customer accounts and organizations;
• Comply with legal, regulatory, and accounting obligations;
• Resolve disputes and enforce our agreements.

We may provide tools for you to configure retention of logs and artifacts (for example, build logs or deployment history). Where possible, we retain telemetry data in aggregated or de‑identified form.

7. Data Security

We implement administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, or alteration, including:

• Identity and access management, including role‑based access controls;
• Encryption at rest and in transit where appropriate;
• Network segmentation, firewalls, and intrusion detection;
• Monitoring, logging, and incident response processes.

Despite our efforts, no system can be guaranteed to be completely secure. You are responsible for securing your credentials, keys, and accounts, and for configuring access controls and network policies for your workloads.

8. Your Rights

Depending on your location and applicable law, you may have rights with respect to your personal information, such as to:

• Request access to and a copy of the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion or restriction of processing in certain circumstances;
• Object to certain processing, including direct marketing;
• Receive your personal information in a portable format.

To exercise these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity and may not be able to fully comply with some requests where we must retain data for legal or legitimate business purposes.

9. International Data Transfers

Skybitra may use cloud infrastructure and sub‑processors located in multiple countries. As a result, your information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country.

Where required by law, we implement appropriate safeguards for cross‑border transfers, such as standard contractual clauses or other mechanisms recognized under applicable data protection laws.

10. Links to Other Websites

Our Site or platform interfaces may contain links to third‑party websites or services. We are not responsible for the content, security, or privacy practices of third parties. We encourage you to review their privacy policies when you visit their sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, infrastructure, or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this Policy from time to time.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Skybitra
167 Madison Avenue
Suite 205
New York, NY 10016
United States
Phone: (980) 489-1242
Email: contact@skybitra.com