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Solution Detail

Reliability Command Center

Unite SLOs, observability pipelines, and incident automation into a single operating model that keeps your teams shipping fast while meeting experience commitments.

  • SLO program SLI definition, dashboards, and executive reporting connected to business outcomes.
  • Integrated observability Telemetry pipelines and correlation spanning logs, metrics, traces, and events.
  • Incident excellence Response orchestration, chaos engineering, and learning-focused post-incident reviews.
Core components

Your command center for reliability, cost, and user impact

We design and implement the people, process, and tooling needed to operate SLO-driven platforms across distributed teams and hybrid infrastructure.

SLO architecture

Business-centric SLOs, error budget policies, and health dashboards aligned to product and executive audiences.

  • SLI libraries for latency, availability, saturation, cost, and quality
  • Error budget workflows integrated with Jira, ServiceNow, or Linear
  • Executive scorecards tying SLOs to revenue and customer metrics

Observability fabric

Unified telemetry pipelines with automated correlation across services, enabling rapid triage and root cause analysis.

  • OpenTelemetry collectors, data routing, and retention policies
  • Service topology mapping and dependency visualization
  • Cost-aware storage and sampling strategies

Incident readiness

Modern incident response, chaos engineering, and blameless learning loops to continuously raise resilience.

  • Runbooks, communication templates, and on-call rotations
  • Automation hooks for paging, context gathering, and remediation
  • Chaos and game day exercises with remediation backlogs
Impact in numbers

Reliability with velocity

99.99% Uptime achieved for critical services after SLO adoption.
15 min Median MTTR thanks to incident automation and unified telemetry.
60% Reduction in alert noise with error budget policy tuning.
4x Increase in post-incident action completion rates via ownership workflows.
Operating cadence

Embed SRE excellence in your organization

Foundations

Reliability maturity assessment, service catalog audit, and SLO roadmap creation.

Instrumentation

Telemetry pipeline rollout, alert strategy, and golden signals across prioritized services.

Operations

Incident response playbooks, on-call enablement, error budget allocation, and chaos program kickoff.

Continuous improvement

Reliability governance boards, executive reporting packs, and automation backlog management.

Customer success

Streaming leader safeguards peak events

A global streaming provider partnered with Skybitra to prepare for major live events. Reliability Command Center introduced SLO governance and incident automation across 200+ microservices.

Predictable performance

Real-time SLO dashboards enabled proactive scaling and anomaly response during multi-million view events.

Collaboration transformed

Incident command center reduced MTTR from 75 to 12 minutes while increasing cross-team transparency.

Culture shift

Blameless reviews and chaos drills built trust and accelerated remediation follow-through by 3x.

Reliability, delivered

Schedule a reliability strategy review

We will audit your observability, SLO maturity, and incident response model, then propose an actionable plan to launch your command center.

Plan the review